FAQ - My Orders
My Orders
To check your orders status and tracking, log on with your credentials
Go to your My Account
Select My Orders from the left menu
In this page you will have the following information.
1- Order number
- This is important when you call or send a message to support.
2- Date of the order
- Date you placed your order
3- Order total amount
4- shipping method
- Other
- Canada Post
- UPS
- Purolator
5- Tracking Number (Wait 24 hours after receiving your tracking before starting looking up)
- Canada Post begin by 9328
- UPS begin by 1Z81V
- Purolator begin by 33
6- Status of the order (Processing, Complete or Canceled)
- Processing
- Complete
- Cancelled
7- Action possible (View Order or Reorder)
- View order
- Reorder
Tracking Number is also send by email, there is the information to help you find your tracking email.
N.B.: Check your junk mail it could to be redirected to it.
- Sent under name: X-Reload Inc.
- Email of sender: tracking@shipstation.com
- Subject of the email: X-Reload Inc. - Your order has been shipped! // Votre commande a été expédiée!
*It could take 24h before for the tracking to become available by the carrier.
An item is missing in my order. What should I do?
Please contact us at support@x-reload.com with your order number and we will solve the issue at no charge. We will give you a promotional code for your next order.