To reset your password you must use the email of your account.
1- Click on "Forgot Your Password?"
2- Enter your email and click on "Reset my Password"
3- You will receive the following message.
4- Check your email inbox for the email from X-Reload.
5- Open the mail and click on "Set a New Password"
6- You now need to enter 2 times your new password.
You can use "Show Password" to see the password you wrote
When done click on "Set a New Password"
7- You will see the banner "You updated your password".
8- You can now login with the password you just set.