FAQ - Browse and use X-Reload website

Naviguate on X-Reload.com

Changing shipping or billing adress during checkout.

Please visit this tutorial and follow the steps to learn how to create multiple billing and shipping adresses within your account. (click on this link)

Can I see the total of my order before confirming it?

Yes. You can see the total of your order including applicable taxes and shipping costs in the shopping cart before completion. 

I cannot see everything on the website, why?

To gain access to all items on www.x-reload.com, make sure your PAL (possession and acquisition license) is correctly entered in your x-reload.com account.

1. You must be signed in with your account with your email and password.

2. Make sure your account contains your PAL number and expiration date. Example: 12123443.0001 exp. 2013/04/03

If the PAL is absent or incorrect, please send us an email at support@x-reload.com with your complete name, PAL number and expiration date. You have to be manually certified by our staff members before gaining access to restricted items on www.x-reload.com. You will receive a confirmation email once completed.

To learn more about PAL, please visit http://www.rcmp-grc.gc.ca/cfp-pcaf/faq/lic-per-eng.htm

How can I order on x-reload.com?

There's three options to order on x-reload.com

1. Online. This option will provide you with the best customer experience. We suggest you open an account to enjoy all the possibilities of the online store.

2. By phone, you can contact us during business hours or leave a detailed message and we will call you back.

3. You can visit x-reload store located here :

I can't find what I'm looking for.

Please contact us at support@x-reload.com or by phone in the Montreal area at : 514-947-7305 or our toll free number : 1-855-389-0386.

Our agent will assist and help you with your research.

Supported browsers

Internet Explorer 11 or later, Microsoft Edge, latest–1
Firefox latest, latest–1 (any operating system)
Chrome latest, latest–1 (any operating system)
Safari latest, latest–1 (Mac OS)
Safari Mobile for iPad 2, iPad Mini, iPad with Retina Display (iOS 7 or later), for desktop storefront
Safari Mobile for iPhone 4 or later; iOS 7 or later, for mobile storefront
Chrome for mobile latest–1 (Android 4 or later) for mobile storefront

*where latest–1 means one major version earlier than the latest released version.