Terms and Conditions


  1. Order Modification: Once your order is submitted, no changes can be made.

  2. Images provided are solely for visual guidance: Please ensure to review the item's description 
  3. Quantity Limitation: During scarcity, X-Reload may restrict product quantities.

  4. Default Shipping: Canada Post default is card-for-pickup. Specify doorstep delivery in checkout comments. We're not responsible for issues with this option.

  5. Shipping Flexibility: Shipping method or carrier may change without notice.

  6. Shipping Date Request: We can't ship on specific dates; shipping follows the order, first in, first out.

  7. EMT Payment: Must be sent in the full amount of the Grand Total of your invoice. Multiple payments of your grand Total will not be accepted.
  8. Order Cancellation: Canceled orders result in a gift certificate refund without expiration.

  9. Return & Exchange Policy: Visit https://x-reload.com/returns-and-exchanges for details. In-store returns require an invoice.

  10. Post-purchase price adjustment Policy: We wish to inform our customers that, in accordance with current legislation, a product bought at the regular price that is subsequently put on sale does not qualify for a post-purchase price adjustment. In other words, X-Reload does not grant any price adjustments after a sale has been finalized. This policy is in line with the applicable law, the details of which can be reviewed through the following link: https://www.opc.gouv.qc.ca/en/consumer/topic/price-discount/post-purchase-discount/
  11. Order Processing: Orders are processed in order. We can't estimate delivery day and time. It's your responsibility to track using the provided tracking number.

  12. Gift Certificate and Discount Code: Codes must be used at the time of order and cannot be applied afterward.

  13. Combining Orders: Due to logistical constraints, we can't combine orders.

  14. Order Merging: X-Reload may merge orders from the same customer without refunding shipping charges.

  15. Shipping Delays: X-Reload isn't liable for delays caused by the shipping carrier. Inquire with the carrier's customer support.

  16. Duties & Taxes: Duties and taxes are the customer's responsibility.

Pickup In-Store Policy

  1. Invoice Requirement: To pick up an order in-store, customers must present a valid invoice for the order. This is a mandatory step to ensure the security and rightful ownership of the order.

  2. Order Confirmation: Before arriving for pickup, customers must wait to receive a confirmation email stating that their order is ready. Please refrain from visiting the store for pickup until this confirmation is received.


By using our services, you agree to these Terms and Conditions. Periodically review for updates. For questions, contact us. Your satisfaction is crucial. Thank you for choosing X-Reload.