No changes to your order will be allowed after is submission.
If you want to receive your shipment at the door, please indicate it in the comment section of the order page. We will not be responsible for the status of the delivery if you choose this option.
Shipping method or carrier can change without notice.
All items returned must be done with the same care it has been shipped to, we reserve the right to refuse any items that have not been shipped with that care.
The item returned for a refund must be unopened and in perfect condition
Invoice copy must be in the return package.
The invoice is required for a return in store.
Shipping for a credit is at the customer expense
You have 15 days to make a return for a credit
Combining orders is not possible for logistic reasons.
X-Reload is not responsible for delays created by the shipping carrier. For any inquiry regarding delays with shipping carriers, please contact carriers' customer support and provide your tracking number.